(HTM 300) Designing and Optimizing the Guest Experience
Learn the art of designing, evaluating, and optimizing deeply human guest experiences in hospitality and tourism. Learn how to create impactful moments by mastering emotional connection, measuring quality, linking experiences to value, leveraging technology, and building truly guest-centric organizations.
| Credit Hours | 3.0 Lecture |
|---|---|
| Prerequisites | None |
| Offered | Fall, winter |
| Programs | Hospitality and Tourism Management (BS), Hospitality and Tourism Management Minor |
Course Learning Outcomes
- Create and implement innovative solutions that enhance the lives of travelers around the globe while addressing the unique needs of the Hospitality & Tourism industry.
- Apply advanced quantitative and qualitative techniques to solve complex business problems in pursuit of higher and holier hospitality solutions.
- Leverage relevant technologies and procedures to drive productivity and innovation inhospitality and tourism.
- Optimize service quality levels in hospitality and tourism to exceed industry standards, while embodying the Savior's love in all interactions with guests and colleagues.